Over the last few months general public have been repeatedly targeted by a callers claiming to be from Microsoft IT. This practice is known as “Voice Phishing” or “Vishing” where callers impersonate legitimate companies to steal money, personal/corporate financial information.
In this instance the purpose of the call is to gain access to your workstations that they claim are full of viruses. This is not a new scam and is usually targeted at residential phone numbers. The caller is said to have a foreign accent and it was noted that there was a significant delay in their response suggesting that they are calling from another region.
If you suspect you are talking to one of these scammers or are suspicious that the person you are talking to is running a scam:
• Record the incoming number, time and date of the call.
• Do not give them any information about your operations, network or devices.
• Suggest them to ring your IT Support person .
• End the call as soon as possible.
Please note that Microsoft does not make unsolicited phone calls to help you fix your computer.