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Security


Vishing - (The telephone form of phishing)

The current scam is an automated phone message regarding calling someone back, and you will be prompted to select an option.

If you receive one of these calls – please just hang up the phone.

If you think you may be receiving a vishing call, or are interested in hearing about more phone scams, you can always check the ‘Spark scam alerts’ page: https://www.spark.co.nz/scamalerts

Here is what Spark is advising on this particular scam:

Spark automated messages

Sometimes, instead of a real person on the line, scammers will use a pre-recorded message pretending to be from Spark.
The message will often threaten to disconnect your broadband. It may also tell you to press a number on your keypad to speak to an operator, or for more options.
This would then redirect you to a scammer. This is not a legitimate call from Spark. Anyone who receives these calls should hang up immediately.​

Here is some general advice from Spark which will help protect you from vishing calls in future:

Vishing General Advice

Scammers are always changing their approach, so when we become aware of a new and reoccurring type of scam or a new tactic scammers are using, we’ll add info about it below. 

While this list can help you identify scam activity, there may be other scams that aren’t listed here. Always try to protect yourself from scams by remembering these key things:  

  • Spark will never contact you out of the blue and do the following: 
    • Request your password 
    • Request your credit details
    • Threaten to disconnect your broadband
    • Tell you that you’ve been hacked 
    • Request access to your personal computer or laptop
  • Avoid calling back numbers you don’t recognise
  • If you’re unsure whether the call is genuine, the best thing to do is hang up

Scammers Pose as Microsoft Tech Support

Over the last few months general public have been repeatedly targeted by a callers claiming to be from Microsoft IT. This practice is known as “Voice Phishing” or “Vishing” where callers impersonate legitimate companies to steal money, personal/corporate financial information.

In this instance the purpose of the call is to gain access to your workstations that they claim are full of viruses. This is not a new scam and is usually targeted at residential phone numbers. The caller is said to have a foreign accent and it was noted that there was a significant delay in their response suggesting that they are calling from another region.

If you suspect you are talking to one of these scammers or are suspicious that the person you are talking to is running a scam:

• Record the incoming number, time and date of the call.
• Do not give them any information about your operations, network or devices.
• Suggest them to ring your IT Support person .
• End the call as soon as possible.

Please note that Microsoft does not make unsolicited phone calls to help you fix your computer.